Privacy Policy – Narmada Essence

Narmada Essence is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our business, purchase our products, or use our services.

⸻

1. Information We Collect

We may collect the following types of personal and business information:

• Full name

• Contact details including phone number and email address

• Billing and shipping address

• Payment and transaction details

• Order history and purchase preferences

• Any information shared while communicating with our customer support team

We collect this information only when voluntarily provided by customers through orders, inquiries, or registrations.

⸻

2. Purpose of Collecting Information

Your information is collected and used for legitimate business purposes, including:

• Processing, confirming, and delivering customer orders

• Providing order updates, invoices, and transaction confirmations

• Offering customer service and support

• Improving product quality, services, and customer experience

• Sending important service-related communication

• Maintaining internal records and business compliance

⸻

3. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

• Customer payment details are processed through secure and trusted payment service providers.

• We maintain confidentiality of customer data and restrict access only to authorized personnel.

⸻

4. Sharing of Information

We do not sell, rent, or trade customer personal information to third parties. Information may only be shared with:

• Payment gateway and financial service providers for transaction processing

• Shipping, courier, or logistics partners for order delivery

• Legal or regulatory authorities if required by law

All such third parties are expected to maintain confidentiality and use information only for service-related purposes.

⸻

5. Cookies & Website Usage (If Applicable)

If customers interact with our website or online platforms, we may use cookies or similar technologies to improve browsing experience, analyze traffic, and enhance service functionality. Customers may choose to disable cookies through browser settings.

⸻

6. Customer Rights

Customers have the right to:

• Request access to their personal information

• Request correction or update of inaccurate information

• Request deletion of personal data, subject to legal or business record requirements

Requests may be submitted through our official contact channels.

⸻

7. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, and operational requirements. Once data is no longer required, it is securely deleted or archived.

⸻

8. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updated policies will be applicable once published or communicated to customers. Continued use of services indicates acceptance of revised policies.

⸻

9. Contact Information

For privacy-related queries, requests, or concerns, please contact:

📧 Email: narmadaessence0505@gmail.com