Shipping Policy – Narmada Essence

At Narmada Essence, we are committed to delivering fragrance products safely, efficiently, and within the promised timeline. This Shipping Policy outlines our order processing, delivery timelines, and shipping conditions.

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1. Order Processing

• All orders are processed within 1–3 business days after order confirmation and successful payment.

• Orders are processed only on business days (Monday to Saturday).

• Orders are not processed, shipped, or dispatched on Sundays and public holidays.

• During festive seasons, promotional sales, or high-demand periods, order processing may take slightly longer.

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2. Shipping & Delivery Timeline

• Estimated delivery time is 3–7 business days, depending on delivery location and courier service availability.

• Delivery timelines are approximate and may vary based on logistics operations, regional accessibility, or external circumstances.

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3. Shipping Charges

• Shipping charges, if applicable, are calculated based on order value, product weight, and delivery location.

• Applicable shipping charges will be clearly displayed during checkout before order confirmation.

• Free shipping offers, if any, will be subject to specific promotional terms.

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4. Order Tracking

• Once the order is dispatched, customers will receive a tracking number via SMS, email, or WhatsApp (if applicable).

• Customers can track shipment status through the courier partner’s tracking system.

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5. Delivery Conditions

• Customers must ensure that correct and complete shipping details are provided while placing orders.

• The company shall not be responsible for delays or failed deliveries due to incorrect address or contact details.

• Delivery will be considered complete once the shipment is delivered to the registered delivery address.

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6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Courier or logistics partner issues

• Natural calamities or adverse weather conditions

• Government restrictions or transportation disruptions

• Remote or non-serviceable delivery locations

In such cases, we will make reasonable efforts to keep customers informed.

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7. Damaged or Missing Shipments

• Customers are requested to check packages at the time of delivery.

• Any damage, leakage, or missing items must be reported within 24 hours of delivery along with supporting photos or videos.

• Claims reported after the specified time may not be eligible for replacement or refund.

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8. International Shipping (If Applicable)

• International shipping availability, delivery timelines, and charges may vary depending on destination country regulations and courier services.

• Customers are responsible for applicable customs duties, taxes, or import charges as per local laws.

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9. Contact for Shipping Support

For shipping-related queries or assistance, please contact:

📧 Email: narmadaessence0505@gmail.com